Subscription terms
Not yet reviewed by a lawyer. This page explains in plain words how Aurnis works and what you can expect. It will be reviewed and may change before paid plans or public launch; if it changes in a way that matters to you, we will tell you.
These terms apply when you buy a paid plan. Paid plans are not active yet and nothing can be charged; nothing is charged unless you choose a paid plan and confirm it. They are part of the Terms of use.
1. Plans
Aurnis has a free plan with limits, for example on how many people can be in a space. A paid plan raises those limits and adds features for one space. The limits and features of each plan, and the price, are shown on the plan page in the app before you pay. We may change the free plan’s limits for new spaces; see section 11 for existing ones.
2. Who pays
A paid plan covers a whole space and is bought by one person, usually the Space admin. Other members of the space use it free of charge and are never billed. The person who pays is responsible for the subscription and can cancel it. If the Space admin hands the space to someone else, the new owner chooses whether to keep, change or cancel the plan; the previous owner’s payment stops when the plan is moved or cancelled.
3. Price, billing and renewal
- Before you pay, we show you the price, what it includes, how often you will be charged (monthly or yearly), the date of the first charge and the next renewal, and any tax. You confirm by an unticked box and a clear button, not by default.
- Subscriptions renew automatically at the end of each period for the same period, at the then-current price, until you cancel. We take payment with the method you chose through none yet (paid plans are not active).
- We email you a confirmation and a receipt, and you can see your plan, price and next renewal date in Space settings at any time.
4. Free trials
A new space may get a free trial of a paid plan, once per person. A trial does not need a payment card. When it ends, the space returns to the free plan unless you choose a paid plan; a trial never turns into a charge on its own. We email you before a trial ends.
5. Reminders we send
- Before a yearly renewal: an email about 30 days before, with the price and how to cancel.
- Before a monthly renewal: the receipt for each charge; and a notice at least 30 days before any price increase takes effect.
- Before a free trial ends: an email a few days before.
- If a payment fails: an email with how to fix it.
6. Cancelling
You can cancel at any time in the app: Space settings, then Plan, then Cancel plan. It takes one step plus one confirmation, the same way you signed up, and you do not need to contact us or call anyone. Cancelling stops future charges. The plan stays active until the end of the period you already paid for, then the space returns to the free plan. We confirm every cancellation by email.
7. Refunds and withdrawal
- Right to withdraw. If you are a consumer in a place that gives you a cooling-off or withdrawal right for online purchases (for example the EU and UK), you may withdraw within 14 days of the first payment and get a refund, unless you asked us to start the service immediately and have used it, in which case you may owe a fair part for the days used. You can withdraw in the app or by writing to support@aurnis.com.
- Our promise. If you were charged and did not mean to be, or the service did not work as described, write to us within 30 days of the charge and we will refund it.
- If we end the service or a plan, we refund the unused part of what you paid in advance.
- Otherwise, payments are not refundable for the part of a period already used, except where the law says otherwise.
8. If payment stops
If a renewal fails or you cancel, the space has a short grace period, then returns to the free plan. Nothing is deleted. Everyone keeps their data and can still use the space within the free plan’s limits; paid-only features switch off, and people cannot be added beyond the free limit until the plan is paid again. If a space is over the free limit, nobody is removed automatically; the Space admin chooses what to do.
9. Codes and credits
Discount and giveaway codes may be offered. Each code states what it gives (for example, free time on a plan), whether it is for new spaces only, and when it expires. A code can be used once, has no cash value, cannot be sold or combined unless it says so, and can be withdrawn if it was obtained by abuse. A code that gives free time does not start billing at the end; the space simply returns to the free plan.
10. Taxes
Prices are shown with the tax that applies to you where the law requires, or with a note that tax is added. In India that includes GST once Aurnis is registered for it. Invoices show the tax charged. Card payments for subscriptions in India follow the Reserve Bank of India rules for recurring payments, including a notice before each charge and your right to stop it.
11. Changes to price or plans
We may change prices or plans. We will tell you by email at least 30 days before a change affects your next renewal, so you can cancel first. Changes to the free plan will not remove data, and spaces that already exist keep what they had for at least 90 days after we tell you.
Questions about a charge: support@aurnis.com. Company: Aurnis, India (the registered address will be published here once the company is registered).